Collections Specialist
$41,600–$54,080 year
On-siteHouston, Texas, United States
Job Summary
Monitor and follow up on collections for past-due accounts receivable, conduct monthly reporting with accurate account notations, and prioritize escalation efforts to exceed department goals. Deliver top-tier customer service during all interactions while ensuring timely payments in a high-volume environment. Process refunds, small balance write-offs, and reconcile customer accounts as needed. Collaborate with the Sales team on collection strategies and support additional projects as assigned. This role supports Mustang Cat's mission to power the world by maintaining financial health for clients across construction, oil & gas, and manufacturing sectors.
Required Qualifications
- High school diploma or equivalent
- Solid understanding of accounting principles and accounts receivable processes
- Exceptional written and verbal communication skills
- Strong phone presence and professional negotiation skills
- Detail-oriented, highly organized, and process-driven
Desired Qualifications
- Knowledge of customer lending laws and lien laws
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