Collections Specialist
$50,000–$55,000 year
HybridCranbury, New Jersey, United States
Job Summary
Monitor daily accounts receivable activity for an assigned book of business, securing payment of past-due balances and responding to customer inquiries via phone, email, and written correspondence. Use AI tools to prioritize aging accounts, draft outreach communications, and summarize account histories to improve workflow efficiency. Code incoming payments accurately, reconcile discrepancies with internal teams, and generate aging reports to guide collection efforts. Proactively identify payment risks and escalate issues before they impact cash flow while maintaining detailed documentation of all collection activity.
Required Qualifications
- 1 or more years of experience in collections, accounts receivable, or a related finance or billing role
- Strong knowledge of accounts receivable processes, collections best practices, and basic accounting principles
- Persistent and professional communicator — you are comfortable initiating difficult conversations about past-due balances and follow through until resolution is reached
- Highly organized with exceptional attention to detail, particularly in payment coding, account reconciliation, and documentation
- Ability to manage a high-volume book of business simultaneously, prioritizing effectively and maintaining accuracy under pressure
- Proficiency in accounting or ERP software and Microsoft Excel
- Ability to handle sensitive financial information with confidentiality and professionalism
- Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field
- The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference
- Candidates should be prepared to discuss how they are currently using AI in their collections or accounts receivable work
- Specific tools in active use and how they support account prioritization, collections outreach drafting, payment tracking, or aging report analysis
- Examples of how AI has helped you manage a higher volume of accounts, reduce days sales outstanding, or improve the consistency and professionalism of collections communications
- How you use AI responsibly when handling sensitive customer financial data and account information
Desired Qualifications
- An AI-native mindset. You actively use tools such as ChatGPT, Claude, or AI-assisted finance and productivity platforms to prioritize accounts, draft outreach, summarize account histories, and work through high-volume collections tasks more efficiently — and you can speak to the impact
- Strong problem-solving skills with a proactive approach to identifying payment risks before they escalate
- Experience with collections management platforms a plus
- Bonus: examples of AI-assisted workflows or processes that improved collection rates, reduced aging balances, or streamlined accounts receivable operations
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