Collections Specialist
HybridSydney, New South Wales, Australia
Job Summary
Manage accounts receivable and payable activities for customer invoices, including co-contributions, personal contributions, and overspends. Validate invoices, investigate discrepancies, and reconcile account balances while maintaining positive relationships through empathetic communication. Monitor direct debit arrangements, send invoice-related communications, and follow up on outstanding payments via phone and email. Conduct regular audits to ensure funding compliance, generate statements and adjustments, and resolve account enquiries by working with Support Partners. Handle shared inboxes and task queues to ensure timely resolution, while contributing to continuous improvement initiatives and meeting team KPIs.
Required Qualifications
- Strong written and verbal communication skills
- Ability to listen, empathise, acknowledge concerns, explain complex concepts, and build mutual understanding with a range of internal and external stakeholders
- Working knowledge of Xero, SAP, and Salesforce
- Intermediate Excel skills, including data manipulation, analysis, and working with raw data
- Customer-focused, with a commitment to delivering positive outcomes
- Highly detail-oriented with strong accuracy and attention to detail
- Excellent time management and organisational skills
- Ability to multitask and effectively prioritise competing demands
- Resolution-focused, with strong problem-solving skills
- Proactive approach to challenges
Desired Qualifications
- A relevant qualification in Finance
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