Collections Specialist

Collections Specialist responsible for maintaining company collection efforts with B2B customers. Work with Billing, Administration, Sales, and Management to ensure timely payment of invoices, assist with Accounts Payable to apply purchase orders and process vendor invoices, and support related account activities. Responsibilities include daily collections calls to assigned accounts, sending invoices and payment reminders via email, initiating actions such as account holds or referral to third-party collection services, updating daily activity in Salesforce, collaborating with Account Managers to collect on outstanding invoices, monitoring customer payments, investigating and resolving customer inquiries, generating monthly credit/debit logs, processing vendor invoices, answering and routing calls, and providing general information to staff, clients, or the public. Requirements note: minimum 4 years of B2B collection experience preferred; strong verbal and written communication skills; proficient in Microsoft Office; ability to learn internal systems utilized by GRM. Benefits include health, dental and vision coverage, PTO, life insurance, and retirement benefits.