Collections Specialist

Collections Specialist responsible for timely recovery of accounts receivable, maintaining positive relationships with national and international clients, ensuring compliance with credit policies and financial best practices, collaborating with internal teams to resolve billing discrepancies and client charge disputes, and contributing to the financial health of the organization through efficient collection processes. Key duties include monitoring aging reports and contacting customers about past-due balances, resolving billing discrepancies with Sales/Shipping/Customer Service, negotiating payment plans, applying payments, reconciling accounts, serving as the primary point of contact for customer payment inquiries, communicating credit decisions and account status to Sales and Operations, supporting month-end close activities (AR reporting and cash forecasting), identifying trends and recommending process improvements, ensuring adherence to credit policies and SOX controls (if applicable), and assisting with audits, reporting, and special projects.