Collections Specialist II
$37,440–$45,760 year
On-siteDraper, Utah, United States
Job Summary
Manage delinquent accounts and negotiate repayment solutions while guiding customers toward successful outcomes. Handle inbound and outbound communication to resolve customer issues, identify root causes of delinquency, and maintain accurate documentation of account activity. Ensure compliance with company policies and regulatory standards while analyzing financial situations to recommend appropriate repayment plans. This role supports Clicklease's mission to fulfill capital needs for underserved entrepreneurs through simple, fast equipment leasing solutions. Join the Collections team in Draper, Utah, focusing on balancing customer experience with business outcomes.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer contact experience
- 1+ year of collections or account resolution experience
- Experience using CRM or similar systems in a customer-facing environment
Desired Qualifications
- Experience managing a personal portfolio of accounts
- Ability to analyze customer financial situations to recommend solutions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.