Collections Specialist I

The Collections Specialist I handles past-due loans across Consumer Loans, PLOCs, and Credit Cards, serving as a liaison with members and outside agencies, documenting contacts, and supporting workflow within the department to reduce delinquencies. Responsibilities include analyzing collection techniques, maintaining accurate records in collection systems, taking primary action as the point of contact for members and outside agencies, and exercising good judgment and tact in communications. The role requires professional, high-quality service to members, knowledge of relevant regulations, ability to audit documentation for accuracy, teamwork, initiating operational efficiencies, strict adherence to security and confidentiality policies, time-management to complete tasks on schedule, and strong verbal and written communication skills. Prior collections experience and FDCPA knowledge are preferred. OnPoint emphasizes equity and inclusion in its workforce and welcomes qualified applicants with diverse backgrounds.