Collections Specialist I

This position is responsible for contacting customers and arranging receipts of PO’s and collecting overdue accounts and/or negotiating payment options as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES:Contact customers by phone, email, and mail to collect past-due payments.Research status of payment via multiple third-party technology systems. Negotiate and establish realistic payment plans with customers.Update account information accurately in internal systems. Maintain detailed records of all communication with clients in accordance with company policies and Fair Debt Collection Practices Act (FDCPA) guidelines.Escalate complex or delinquent accounts to senior leadership as needed.Ability to cross collaborate with multiple departments (Sales, operations, billing) to resolve issues and delinquencies.