Collections Specialist
On-site · Hot Springs Village, Arkansas, United States
Job Summary
Oversee collections on customer accounts and provide customer service for related inquiries. Make and receive calls to pursue overdue payments, negotiate payment plans, and locate moved or changed-contact customers. Maintain meticulous records of contacts, payments, and delinquency metrics, and generate weekly/monthly reports for management. Coordinate with Member Services and other departments to resolve billing issues. Requires organization, problem-solving, and strong communication skills to manage accounts receivable activities and process payments and credits. Regular attendance and the ability to work with minimal supervision are expected.
Required Qualifications
- College degree preferred or equivalent
- 2-3 years’ experience with accounts receivable or collections
- Proficient in Microsoft Office (Excel and Word)
- Good customer service and phone skills
- Ability to maintain composure during adverse situations
- Attention to detail and data-record management
Desired Qualifications
- 2-3 years accounts receivable or collections
- Bachelor's degree preferred or equivalent
- Proficient in Microsoft Excel and Word
- Excellent customer service and phone skills
- Strong organizational and record-keeping abilities
- Ability to communicate effectively in English
- Experience handling credit card and check payments and credits
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