Collections Specialist
$71,000–$105,000 year
RemoteChicago, Illinois, United States or New York City, New York, United States
Job Summary
Manage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system while proactively following up on outstanding invoices to resolve payment delays. Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders, and prepare customer account reconciliations and statements upon request. Monitor customer billing portals for invoice submission and payment status, then collaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to address collection issues. Provide backup support for sales order approvals, invoice revisions, and billing operations during team coverage, and assist with payment application activities to research unapplied or misapplied cash. Maintain accurate customer account records and document collection activities, then identify recurring issues to recommend process improvements that leverage AI and automation tools for streamlined communications.
Required Qualifications
- 3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash
- Experience collecting commercial customer accounts in a high-volume environment
- Strong understanding of invoicing, collections, account reconciliation, and payment application concepts
- Experience with ERP systems such as NetSuite, Oracle, SAP, or similar, as well as Salesforce
- Experience working with customer procurement or invoicing portals
- Strong analytical and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Intermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting)
- Demonstrated ability to identify process improvements and drive operational efficiencies
- Experience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similar
- Ability to manage competing priorities in a fast-paced, high-growth environment
Desired Qualifications
- Experience in a SaaS or recurring revenue environment
- Experience supporting billing operations or sales order approvals
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