Collections Specialist

Manage accounts receivable according to established policies and procedures; oversee timely, accurate, and courteous handling of phone calls and payments; drive continuous improvement and innovation in collections processes; diligently log all phone interactions in the client database for each account; collaborate with various departments to optimize client strategies; acknowledge the uniqueness of each client and adapt handling; communicate effectively with internal teams about customer accounts to ensure timely follow-ups; reduce delinquency for assigned accounts and resolve customer disputes related to outstanding balances; involve Client Services and senior management as needed to expedite the collections process; ensure prompt resolution of inquiries and document all payment transactions with precision; support the department with additional tasks including account reconciliations and assisting with month-end close; proactively discuss any accounts receivable issues with management; thrive in a fast-paced, independent but team-focused environment while meeting tight deadlines.