Collections Specialist

Manage delinquent accounts by contacting customers to arrange payments, elevating issues to decision-makers for fund releases, and resolving past due balances via phone, email, and mail. Utilize collection software to verify data, document collection efforts, and communicate with salespeople and Carpenter locations regarding account status. Address collectable chargebacks, prepare accounts for outside collection agencies, and process credit card and check payments. Maintain strict confidentiality of financial records while assisting the Credit Manager with special projects and releasing orders timely.