Collections Specialist | Base + Commission - Auto Acceptance
$600,000–$780,000 year
On-sitePortland, Oregon, United States
Job Summary
Conduct daily collection calls, perform skip tracing for residence and job verifications, and manage insurance follow-ups. Answer incoming calls, process daily cash deposits, and handle payment processing for funds collected. Maintain files by hole-punching and attaching documents, while entering or removing data in AMS for account maintenance. Track Gap or warranty claims, perform auction check follow-ups, and maintain skip tracing on charged-off accounts. Assist with small claims accounts and garnishments as needed. Adhere to FDCPA and internal policies while working full-time, in-office hours Monday through Friday.
Required Qualifications
- High school diploma or equivalent
- One-year certificate from college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience
- Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally
- Ability to apply concepts of basic algebra and geometry
- Excellent negotiation and problem-solving abilities to reach mutually beneficial resolutions
- Empathy and patience when dealing with customers in challenging situations
- Proficiency in computer systems and software, including MS Office, QuickBooks, and collection software
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational skills with attention to detail and accuracy
- Must be at least 18 years of age
- Valid driver's license
- Clean driving record
- Be able to pass a criminal background check and drug screen
Desired Qualifications
- Knowledge of relevant laws and regulations related to collections (e.g., Fair Debt Collection Practices Act)
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