Collections Specialist
$35,360–$35,360 year
On-site · Metairie, Louisiana, United States
Job Summary
Consumer Collections Specialist responsible for contacting consumers regarding past-due accounts, negotiating payment arrangements, and maintaining accurate records while adhering to FDCPA and company policies. Role emphasizes negotiating payment plans, documenting communications, meeting performance goals, and delivering high levels of customer service. Requires strong communication and negotiation abilities, professionalism, empathy in challenging conversations, basic computer proficiency, and the potential added value of bilingual skills.
Required Qualifications
- Previous collections or customer service experience preferred
- Strong communication and negotiation skills
- Ability to remain professional and empathetic during challenging conversations
- Basic computer proficiency and ability to learn new systems
- Bilingual skills are a plus, but not mandatory/required
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