Collections Specialist A/R

Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication. Develop a foundational understanding of the company's products, including payroll, human resource services, and acquired portfolios. Resolve billing disputes using available resources and systems to ensure revenue collection while monitoring daily payroll holds. Balance service quality with effective collection strategies to mitigate company risk and adhere to department policies. Participate in ongoing training to enhance knowledge, skills, and efficiency. Work onsite in Rochester, NY, Monday through Friday from 8 AM to 5 PM ET at a rate of $17 per hour.