Collections Specialist (8/31 Start Date)
On-siteLenexa, Kansas, United States
Job Summary
Connect with consumers via inbound and outbound calls, email, and chat to understand their unique financial situations and guide them toward resolving outstanding balances. Proactively manage communication channels to establish effective payment plans and reach account resolution goals while maintaining strict compliance with our empathetic approach to debt recovery. Work within a vibrant team to help real people regain control of their finances through personalized digital experiences. This onsite role in Lenexa, Kansas starts August 31, 2026, with a schedule of Monday through Friday from 9:30 a.m. to 6 p.m.
Required Qualifications
- High school diploma or GED
- High sense of ownership
- Resilience
- Reputation of dependability
Desired Qualifications
- Prior experience in sales
- Prior experience in customer retention
- Experience handling objections and rejections
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