Collections Representative
On-site · Ocala, Florida, United States
Job Summary
Collections Representative responsible for B2B commercial collections nationwide, following established dunning processes, monitoring account delinquency, planning collection strategies, and maintaining detailed documentation of payment conversations. Responsibilities include timely follow-up on delinquent accounts using collection and credit tools, alerting management to potential insolvent accounts, investigating and resolving customer queries, providing regular account-status reporting, and recommending adjustments and write-offs. Requires strong analytical and communication skills, proficiency with Microsoft Office, and knowledge of applicable collection laws; bilingual Spanish is a plus. The role focuses on proactive collection activities across a range of customer accounts with close attention to accuracy and documentation in the system.
Required Qualifications
- High school Diploma or GED required
- 2+ years collections experience, B2B commercial collections preferred
- Must be analytical and detail oriented
- Must be organized, have keen attention to detail and accuracy
- Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
- Must possess the ability to use sound judgment when making independent decisions
- Must have excellent verbal/written communication and follow-up skills
- Knowledge and experience with local, state and federal collection laws
- Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus
- Ability to read, write, and speak English fluently; bilingual Spanish a plus
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