Collections Representative
On-site · College Park, Georgia, United States
Job Summary
Manage and maintain assigned customer accounts to ensure timely payment of outstanding invoices; contact customers regarding past due balances; review aging reports; collaborate with project managers, accounting staff, and customers to resolve billing discrepancies and payment issues; prepare and track lien waivers and related construction payment documentation; assist with preliminary notices, lien rights tracking, and other construction collections procedures; maintain accurate notes of collection activity; monitor payment trends and escalate concerns; support month-end AR processes and reporting; maintain professional relationships while enforcing payment terms.
Required Qualifications
- Minimum 3+ years of collections or accounts receivable experience
- Experience with construction collections, lien waivers, and construction billing practices strongly preferred
- Knowledge of lien rights, waiver processes, and contract documentation is highly desirable
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple accounts and deadlines effectively
- Proficiency with Microsoft Office, particularly Excel and Outlook
- Experience with accounting or ERP software systems preferred
- Construction industry experience is a major plus
Desired Qualifications
- 3+ years collections or accounts receivable experience
- experience with construction collections, lien waivers, and construction billing practices
- knowledge of lien rights, waiver processes, and contract documentation
- strong verbal and written communication skills
- excellent organizational skills and attention to detail
- ability to manage multiple accounts and deadlines
- proficiency with Microsoft Office (Excel, Outlook)
- experience with accounting or ERP systems
- construction industry experience is a major plus
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