Collections Representative
$14,560–$14,560 year
On-sitePembroke, Georgia, United States
Job Summary
Initiate outbound calls to customers with past-due accounts to discuss balances and payment options, developing and negotiating tailored repayment plans and settlements. Analyze account histories to identify overdue payments, offering empathetic solutions to customers facing financial hardship to maintain their account standing. Accurately document all interactions, payment arrangements, and updates in the system while adhering to company policies, procedures, and regulatory requirements including debt collection laws. Communicate effectively with customers, team members, and management, escalating unresolved issues as needed. Meet or exceed individual and team collection targets while participating in training programs to enhance collection techniques and stay current on industry regulations.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows OS
- Reliable and punctual with strong attendance record
- Strong problem-solving, conflict resolution, and negotiation skills
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused in a dynamic environment
- Team player with a strong customer-first mindset
- Comfortable working in a fast-paced, evolving environment
- Excellent interpersonal skills and ability to build rapport with customers and colleagues
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
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