Collections Representative I
$39,520–$45,760 year
On-site · Downey, California, United States
Job Summary
Collections Representative I handles delinquent consumer loans, Visa, and negative shares, negotiating suitable payment arrangements, documenting all communications, and preparing files for legal actions. Responsibilities include recommending repossessions, appearing for small claims court, pursuing wage garnishment, processing proofs of claim, and applying loss-mitigation options such as forbearance and repayment plans, all while ensuring compliance with BSA/AML/OFAC and maintaining professional member communication. Requires strong verbal/written communication and knowledge of credit union products and services.
Required Qualifications
- High school graduate; secondary education preferred
- Two (2) years of collection experience and/or credit union experience
- One year of experience in loan collections at a financial institution
- Spanish fluency preferred
- Basic personal computer knowledge (Word, Excel)
- Favorable written and communication skills
Desired Qualifications
- High school graduate
- Two (2) years of collection experience and/or credit union experience
- One year of experience in loan collections at a financial institution
- Spanish fluency preferred
- Favorable written and communication skills
- Basic personal computer knowledge (Word, Excel)
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