Collections Representative

Contact customers via phone or letter to inquire on past due accounts and make payment arrangements. Track and enter account status on various systems, apply payments as needed, and initiate legal action for delinquent loans. Handle voluntary and involuntary repossessions, work with insurance companies for totaled vehicles, and compile reports based on unpaid loan status. Collect and monitor delinquent accounts for Line of Credit and Credit Card portfolios, resolve missing branch payments with tellers, and address bankruptcy notices. Complete mandatory and elective training, including BSA and Anti-Money laundering procedures. Maintain compliance with all bank policies and regulations.