Collections Representative
$18,000–$30,000 year
On-siteClermont, Florida, United States
Job Summary
Manage collections calls and negotiate payment plans for vacation ownership members while maintaining 100% customer satisfaction. Evaluate alternative courses of action with quick, accurate decision-making to resolve financial disputes efficiently. Represent company values through professional communication, demonstrating strong negotiation abilities and the capacity to influence others positively. Work full-time Monday through Friday with rotating shifts, including Saturdays, at the Clermont, FL location. Bilingual Spanish proficiency is preferred, and prior call center or commission-driven experience is required.
Required Qualifications
- Clear communication skills, both oral and written, to convey information effectively
- Exceptional customer service abilities, ensuring 100% customer satisfaction
- Quick and accurate decision-making skills to evaluate alternative courses of action
- Ability to manage multiple priorities efficiently and adapt to the fast-paced nature of our business
- Demonstrated ability to influence others positively
- Professional and friendly demeanor, representing our company values
- Flexible schedule to accommodate business needs
- Strong communication and negotiation skills
- Good time management and organizational skills
- Prior experience working in a call center, or a commission driven role
Desired Qualifications
- Bilingual Spanish
- Any prior experience in financial services
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