Collections Representative
$127,200–$127,200 year
On-siteMexico City, Mexico City, Mexico
Job Summary
Manage assigned commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios by executing daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions. Establish, document, and track Promises to Pay while conducting skip-tracing and partnering with clients to obtain updated credit profiles. Process ACH payments within delegated authority and maintain accurate Work-to-Be-Done queues with disposition codes and follow-up actions. Meet or exceed monthly KPIs including contact rate, cure rate, and roll-rate reduction targets while complying with FDCPA and internal servicing guidelines. Provide proactive support to late-stage delinquency collectors by delivering thoroughly documented accounts on transition.
Required Qualifications
- Minimum 2–3 years of commercial collections experience
- Working knowledge of the FDCPA and general collections compliance standards
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously
- Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets
- Strong verbal and written communication skills
- Professional and composed demeanor under pressure
- Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environment
Desired Qualifications
- Commercial equipment leasing experience
- Commercial lending experience
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