Collections Representative
On-siteScottsdale, Arizona, United States
Job Summary
Contact borrowers via inbound and outbound calls to address past-due loan accounts, secure payment commitments, and negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines. Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system while identifying and escalating accounts requiring special handling or supervisor review. Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines, and meet individual performance metrics regarding contact rates and collector effectiveness. Collaborate with team members to resolve complex account issues and maintain a professional demeanor in all borrower interactions. This onsite role is located at the Contact Center in Scottsdale, AZ, and requires 2–3 years of collections experience.
Required Qualifications
- 2–3 years of experience in collections, loan servicing, or a related contact center environment.
- Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
- Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
- Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
- Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
- High school diploma or equivalent required
- Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.
Desired Qualifications
- associate's or bachelor's degree in a related field preferred
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