Collections Officer
On-site · Bowen Hills, Queensland, Australia
Job Summary
Recover outstanding debts via high-volume, empathetic outbound/inbound calls to clients and representatives; negotiate payment plans, set up direct debits, process ITF refunds, and maintain CRM records while ensuring compliance and timely reporting. Collaborate with care teams to align with Services Australia requirements, escalate unresolved accounts with full documentation, and contribute to weekly activity reporting and collections performance trends. Strong focus on client-centered communication, negotiation, attention to detail, and proficiency with Excel in a modern aged-care debt-collections context.
Required Qualifications
- 2+ years in collections or credit control
- strong communication skills
- proficiency in Microsoft 365 (Excel)
- ability to handle high-volume outbound calls
- experience with direct debit processing
Additional Requirements
- Australian work rights required
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