Collections Officer
RemotePhilippines
Job Summary
Make outbound phone calls to clients regarding payment status and overdue accounts, contact references and guarantors when required, and send payment reminders via phone, email, or messaging in a professional and courteous manner. Document all client communication and follow-up activity accurately in the CRM or tracking system, negotiate payment arrangements when appropriate, and coordinate with internal teams for loan processing and account updates. Maintain compliance with company policies, provide regular reports on collections activity, and assist with account reconciliation. This role supports the HR function of a rapidly growing BPO connecting businesses with dedicated teams in the Philippines.
Required Qualifications
- Up to 2 Years of Experience in collections, accounts receivable, or customer service-related roles
- Strong phone presence and confidence making outbound calls
- Excellent communication and negotiation skills
- Detail-oriented with strong organizational abilities
- Ability to handle sensitive conversations professionally and empathetically
- Comfortable tracking data, updating records, and managing follow-ups
- Proficient with CRM or account management systems
- This is a remote position
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