Collections Officer
On-siteIpswich, England, United Kingdom
Job Summary
Manage and recover returned Direct Debit payments across multiple lines of business, ensuring prompt resolution of overdue balances and minimizing bad debt. Maintain accurate ledger management following best practice procedures while responding to customer queries promptly with a 'correct first time' approach. Build positive relationships with internal and external stakeholders by engaging empathetically to resolve outstanding balances and maintain client trust. Undertake timely referrals of collection issues to management and ensure compliance with the Data Protection Act when handling payment information. Maintain ageing debt within agreed targets through effective communication and timely follow-up.
Required Qualifications
- Previous experience within a customer service, operational or administration environment working within agreed service levels
- Previous credit control collection experience
- Excellent verbal and written communication skills with professional telephone manner
- Good attention to detail and accuracy
- Methodical and organized
- Computer literate, with familiarity of Microsoft Office (or similar)
- Calm and Professional when resolving disputes
- Cooperative and dependable with an aptitude to work as part of a team
- Ability to work on own initiative
- Able to make own decisions and to recognize when to escalate
Desired Qualifications
- Previous credit control collection experience would be preferable
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