Collections Officer
On-siteMakati, Cagayan Valley, Republic of the Philippines
Makati, Cagayan Valley, Republic of the PhilippinesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Conduct high-volume outbound calls and manage inbound inquiries regarding account status, balances, and ad hoc enquiries. Document collection activities, perform data integrity checks, and prepare internal management reports. Apply negotiation and conflict resolution skills to manage sensitive conversations while maintaining accuracy in customer information. Contribute to continuous improvement initiatives by identifying process efficiencies. Work onsite at the Makati or BGC office during Australian business hours (7:00 AM – 4:00 PM Philippine Time), with flexibility for additional hours as needed.
Required Qualifications
- At least 1–3 years of experience in collections, accounts receivable, customer service, billing, or a related role
- Strong verbal and written English communication skills
- Proven ability to manage high-volume outbound and inbound customer interactions
- Strong negotiation, problem-solving, and conflict resolution skills
- High level of accuracy and attention to detail when managing customer and account information
- Proficient in Microsoft Excel, Word, and other Microsoft Office applications
- Excellent organizational and time management skills with the ability to prioritize tasks effectively
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with the ability to handle sensitive conversations professionally and empathetically
- Willing to work onsite at either the Makati or BGC office
- Willing to work Australian business hours (AEST), equivalent to 7:00 AM – 4:00 PM Philippine Time
- Flexible to work additional hours when required to support business operations
- Reliable internet connectivity and willingness to adapt to changing business requirements
- Must be legally authorized to work in the Philippines
Desired Qualifications
- Experience handling debtor accounts, payment arrangements, and account reconciliations is an advantage
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