Collections & Legal Administration Manager
$90,000–$110,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Develop and manage company-wide strategies to reduce delinquency, bad debt, and improve cash flow across a 4,200-unit portfolio in DC, Maryland, and Virginia. Oversee the collections lifecycle from early-stage delinquency through legal escalation, court proceedings, and settlements, while negotiating payment plans and move-out agreements within established authority limits. Serve as the primary liaison to outside landlord-tenant counsel, assigning matters, monitoring performance, and reviewing invoices. Maintain litigation-ready documentation, track critical court deadlines, and coordinate case-related communications with operations. Build standardized policies, train teams on jurisdictional requirements, and create centralized dashboards to provide leadership with visibility into portfolio performance and attorney efficiency.
Required Qualifications
- Five or more years of experience in multifamily property management collections, landlord-tenant legal administration, landlord-tenant or civil litigation paralegal work, or a closely related field
- Direct experience with landlord-tenant legal processes in at least one of the jurisdictions in which we operate
- District of Columbia experience
- Experience coordinating with outside legal counsel on litigation or high-volume legal filings
- Working knowledge of Yardi or comparable property management software
- Strong Microsoft Excel skills
- Excellent organization, project management, and deadline management skills
- Strong negotiation, conflict-resolution, and problem-solving abilities
- Sound independent judgment and the ability to appropriately document decisions
- Strong written and verbal communication skills, including the ability to communicate effectively with senior leadership
- Ability to influence and create accountability across teams without direct supervisory authority
- Understanding of the distinction between legal administration and the practice of law
- Regular local travel to Horning communities and courts throughout the District of Columbia, Maryland, and Virginia
- Occasional early arrival for court appearances
Desired Qualifications
- Bachelor's degree in Business Administration, Legal Studies, Criminal Justice, Finance, or a related field, or an equivalent combination of education and experience
- Paralegal certificate or relevant paralegal experience
- Experience leading collections across multiple multifamily communities or within a centralized collections function
- Experience with affordable housing, voucher programs, or rent-regulated housing
- Familiarity with landlord-tenant proceedings in DC Superior Court, Maryland District Court, and Virginia General District Court
- Experience with Yardi Voyager
- Experience building dashboards or reporting using Excel, Power BI, or comparable tools
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