Collections & Financial Wellbeing Specialist
HybridManchester, England, United Kingdom
Manchester, England, United KingdomHybridFull TimeSmall
Full TimeSmall
Job Summary
Communicate directly with customers via in-app chat, email, and telephone while supporting the implementation of arrears, forbearance, and vulnerability procedures. Take ownership of loan lifecycle events and play a central role in establishing the First Line Lending Operations function. Produce reports on key metrics and liaise with underwriting and lending policy teams to improve overall strategy and risk appetite. This role involves shaping the Lending Operations function and reporting directly to the Collections and Financial Wellbeing Team Manager.
Required Qualifications
- 2 years experience working with consumer credit products as minimum
- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
Desired Qualifications
- Positive attitude and willing to learn
- Have worked at a start-up before
- Have experience establishing lending operations in a fintech, bank or lending business
- While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position
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