Collections Executive

Conduct telephone contact with existing and new customers to negotiate outstanding payments and maximize cash collected on serviced and purchased debt. Monitor customer accounts on a continuous basis, deal with account queries, and update accounts manually with information gained from calls. Utilize new technology such as text and voice over text to maximize collections while achieving and surpassing weekly and monthly targets. Maintain compliant and customer-focused collections, keeping broken arrangements to a minimum through a professional approach. Work a large volume of accounts while assisting with ad hoc administrative tasks as designated by the Team Leader.