Collections Associate
On-siteMeridian, Mississippi, United States
Job Summary
Review and manage Tier 4, 5, and 6 account inventories to perform timely follow-up on outstanding insurance balances. Contact insurance companies and responsible parties to resolve unpaid, underpaid, or denied claims, while researching and fixing claim rejections, discrepancies, and payment variances. Process front-end claim rejection reviews, supplemental payer billing, and submit appeals with supporting documentation to secure reimbursement. Maintain accurate documentation in the patient accounting system, collaborate with internal teams, and ensure compliance with HIPAA and payer requirements. Meet productivity and aging reduction goals while participating in process improvement initiatives. This office-based role may transition to remote work after 120 days based on performance.
Required Qualifications
- High School Diploma or GED
- Minimum one (1) year of healthcare revenue cycle, medical billing, collections, accounts receivable, or customer service experience
- Working knowledge of healthcare reimbursement methodologies and payer processes
- Excellent communication skills: listening, speaking, understanding, and writing English
- Proficient typing and computer skills to accurately process orders and tickets
- Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation
- Proven knowledge and skill in utilizing the MS Office suite of software
- Disciplined work ethic with the ability to work remotely with little direct supervision and meet production and quality targets
- Good vision for reading documents, computer screens, and other detailed work
Desired Qualifications
- Previous remote work experience
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