Collections Associate
On-siteLa Vergne, Tennessee, United States
Job Summary
Collector role under supervision of Credit and Collections Manager; responsibilities include contacting customers for past due balances, documenting information, researching and reconciling credits/unapplied/misapplied cash and disputes, mailing/faxing correspondence, communicating account changes, placing/releasing holds, working with collection agencies, and providing management status updates. Requires proficiency with JD Edwards and Microsoft Office, strong communication and multitasking skills, and the ability to work in a structured, diverse environment. Minimum AR experience: 2 years; 5 years collections experience preferred; high school diploma; 35 WPM typing; phone-heavy workload. ICEE offers employee benefits and an equal opportunity employment policy.
Required Qualifications
- High school diploma
- Two years of Accounts Receivable experience
- Five years of prior Collections experience preferably business to business
- Capability to type 35 WPM
- Ability to be on the phone 90% of the workday
Desired Qualifications
- Two years of Accounts Receivable experience
- Five years of prior Collections experience preferably business to business
- High school diploma
- Typing 35 WPM
- Proficiency with JD Edwards
- MS Word
- Excel
- Outlook
- Strong communication skills
- Ability to manage multiple tasks
- Experience in distribution or manufacturing (preferred)
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