Collections Associate
$44,803–$54,101 year
On-site · New York, United States or Illinois, United States
Job Summary
Responsible for contacting customers to collect outstanding accounts receivable on orders, resolving billing problems, and reducing delinquency. Tasks include communicating with customers to determine reasons for overdue payments and reviewing terms of sale or credit contracts, receiving payments and posting them to accounts, documenting the financial status and collection status, monitoring assigned accounts and applicable collection reports, maintaining clear documentation of customer contact through the collection or dispute process, and ensuring timely follow-up of open disputes in accordance with service level agreements. Under general supervision, exercises some judgment in line with defined policies, procedures and techniques, with work typically reviewed by a senior coworker or supervisor. No travel required; on-site work in a comfortable indoor environment.
Required Qualifications
- HS Diploma or GED strongly preferred
- 2-5 years of experience in collections/accounts receivable
- Ability to review terms of sale and credit contracts
- Strong documentation and communication skills
- Attention to detail and adherence to service levels
- No travel required (as per description)
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