Collections Associate

Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables. Perform accurate and timely entry of customer selections into the order processing system, monitor and track orders to ensure on-time delivery, launch outbound collection calls for past-due accounts, submit credit limit increase requests to secure higher spend capacity, process large volumes of pending orders, monitor progress with system reports, resolve data discrepancies, identify gaps in ordering information, and collaborate with field, customers, and internal teams to ensure timely order completion. Under supervision, exercise some judgment and refer complex problems to a supervisor. No travel required; located in a comfortable indoor area.