Collections Analyst

Manage customer accounts to mitigate credit risk, place credit holds at the service-location level, prepare delinquent accounts for placement with outside collection agencies, and manage ongoing communications and documentation. Conduct outbound collection calls, process credit card and ACH payments, create and monitor payment plans, research and resolve billing disputes and pricing discrepancies in partnership with Sales, Customer Solutions, and Accounts Receivable, provide customers with invoices and supporting documents, support escalated disputes with cross-functional teams, and generate analytical reports on account status and payment activity. Strong Excel skills (Pivot Tables) and experience with Great Plains/F&O, with ability to multitask in a fast-paced, high-volume customer-facing environment.