Collections Analyst II
RemotePhilippines
Job Summary
Prioritize collection workflows and manage assigned accounts receivable portfolios using aging analysis, payment trend modeling, and risk segmentation. Investigate root causes behind short-pays, tax exempt mismatches, and contract pricing disputes to negotiate prompt resolution, while partnering with Sales, Billing, and Cash Applications to resolve upstream billing errors. Negotiate payment arrangements and settlement plans for delinquent accounts within policy delegation limits, and prepare portfolio aging summaries, roll-forward reports, and DSO metrics for finance management. Support onboarding for team members and identify structural process gaps to reduce recurring collection issues. This role requires 2–5 years of B2B collections experience, ERP proficiency, and advanced Excel skills.
Required Qualifications
- 2–5 years of dedicated B2B collections, commercial accounts receivable, or order-to-cash experience
- Deep knowledge of commercial billing, accounts receivable ledger mechanics, credit terms, and root-cause dispute resolution
- Hands-on proficiency using Pivot Tables, VLOOKUP/XLOOKUP, nested logic, and data analysis functions for portfolio reconciliation
- Strong interpersonal, written, and phone negotiation skills to influence customer payment outcomes while preserving commercial relationships
- Direct experience navigating enterprise ERP platforms (e.g., Oracle, SAP, NetSuite, or Microsoft Dynamics 365)
Desired Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline
- Experience using specialized credit and collections automation platforms (e.g., HighRadius, GetPaid, Serrala, or Quadient)
- Direct experience submitting invoices, tracking payment statuses, and managing disputes inside customer B2B portals (Ariba, Coupa, Taulia)
- Exposure to credit limit evaluations, financial statement analysis, and bad debt reserve calculations
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