Collections Analyst
On-siteDallas, Texas, United States
Job Summary
Manage a portfolio of complex, high-risk, and delinquent customer accounts to maximize collections and reduce aged receivables. Develop and execute collection strategies that improve cash flow while maintaining positive customer relationships. Investigate payment delays, identify root causes, and negotiate payment resolutions in accordance with company policies. Resolve complex billing disputes, short payments, deduction claims, and pricing discrepancies by partnering with internal stakeholders. Monitor accounts receivable aging reports, analyze portfolio performance using key metrics, and prepare recurring reports on collection activities. Identify opportunities to improve collection processes, reduce recurring disputes, and recommend sustainable corrective actions to leadership.
Required Qualifications
- Bachelor's degree in Finance, Accounting, Business, or related field
- 3–5+ years of experience in accounts receivable, finance, or business analysis roles
- Experience in high-volume AR or shared services environments
- Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis)
- Strong analytical and problem-solving skills with attention to detail
- Confident communicator with strong interpersonal skills and ability to influence stakeholders
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Customer-focused mindset with a commitment to service excellence
- Ability to translate data into meaningful insights and actionable recommendations
- Self-starter with a proactive approach to identifying and resolving issues
Desired Qualifications
- Experience with SQL queries and reporting
- Experience working with ERP systems and AR/billing platforms
- Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS)
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