Collections Agent (Hiring Immediately)
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Utilize contact center technology and ethical recovery strategies to locate parties and negotiate payment terms with empathy and professionalism. Make outbound and receive inbound calls to resolve open accounts, identify best payment plans, and maintain trustful customer relationships while meeting monthly goals. Follow required scripts, policies, and procedures to respond effectively to collection call challenges. Attend meetings and training to stay updated on program knowledge, systems, and processes, adhering to all attendance and work schedule requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
Desired Qualifications
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Order to Cash
- Procure to Pay
- Supply Chain
- Customers
- Suppliers
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to background and/or security investigation with fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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