Collections Administrator (B2B) - London
HybridLondon, England, United Kingdom
Job Summary
Manage B2B collections for EMEA customers by resolving payment delays, disputes, and account issues while partnering with Sales, Billing, and Operations. Monitor open accounts receivable aging to prioritize delinquent accounts, investigate payment discrepancies, and conduct strategic escalations through the designated system. Prepare reports on collection activities and participate in conference calls, maintaining records on credit risks and processing write-offs and refunds per procedure. Support multi-currency balances and regional practices across different time zones. Requires 3+ years of B2B collections experience, intermediate Excel proficiency, and fluency in English. Based in London with a hybrid model requiring two on-site days per week.
Required Qualifications
- University degree from a recognised educational institution or equivalent experience
- Minimum of 3+ years of related B2B collections experience
- Intermediate Excel proficiency
- Excellent customer service skills and ability to build relationships with internal and external customers
- Excellent organization skills and strong attention to detail
- Fluency in English, both written and spoken
- Ability to communicate professionally with external and internal customers via email, phone, and online channels
- Ability to preserve a high level of confidentiality
Desired Qualifications
- Salesforce, SharePoint, and GetPaid experience
- Software industry experience, particularly within a global organization
- Experience supporting customers across different EMEA regions
- French and/or Spanish fluency
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