Collection Team Manager
On-siteDallas, Texas, United States
Job Summary
Oversee collection teams, direct daily activities, and apply auto-dialer strategies to strengthen collection performance. Define work processes, organize tasks, set schedules, and streamline workflow to improve operational efficiency. Assess flagged accounts, including those marked for potential repossession or legal action, ensuring full regulatory compliance. Provide team guidance, support staff with complex collection cases, and recommend effective resolution strategies. Deliver clear instructions, communicate expectations, and offer precise written and verbal direction to staff. Inspect work outputs for accuracy, organization, policy adherence, and alignment with company standards. Foster team cohesion by building collaboration, resolving conflicts, and supporting professional development. Screen applicants, conduct interviews, make hiring recommendations, maintain training materials, and ensure confidentiality of sensitive consumer data. This role requires a minimum of one year in a supervisory role and three years of hands-on collections experience. Overtime is required on an as-needed basis, and travel is required 10% of the time. Candidates must live within a commutable distance to Atlanta, GA, or Dallas, TX, and possess authorization to work in the United States.
Required Qualifications
- Supervisory and leadership experience, minimum 1 year in a supervisory role, 1-2 years in a team lead or leadership capacity, and 2-3 years of related experience
- Collections background, minimum 3 years of hands-on collections experience
- High School Diploma or General Educational Development (GED) equivalent
- Overtime required on an as needed basis
- Travel 0-10% - as required on an as needed basis
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX
- An applicant must be authorized to work in the United States to be eligible for this position
Desired Qualifications
- Demonstrates strong communication through clear verbal and written interactions, effective customer engagement, and the ability to explain simple interest loan calculations
- Leads with professionalism by maintaining integrity, confidentiality, ethical collection practices, and sound risk-based decision-making aligned with regulatory requirements, including FDCPA compliance
- Applies advanced technical and analytical skills with proficiency in Microsoft Office, skip tracing tools, investigative search methods, and thorough review of written instructions, memos, and correspondence
- Excels in problem-solving and performance execution by delivering customer-focused solutions, managing difficult conversations, multitasking effectively, and applying strong critical-thinking abilities to resolve account issues
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