Collection Team Manager
On-siteDallas, Texas, United States
Job Summary
Oversee collection teams by directing daily activities, applying auto-dialer strategies, and defining work processes to streamline operations. Assess flagged accounts for potential repossession or legal action while ensuring full regulatory compliance, including FDCPA standards. Provide team guidance on complex cases, deliver clear instructions, and inspect outputs for accuracy and policy adherence. Foster team cohesion through collaboration, conflict resolution, and professional development support. Screen applicants, conduct interviews, make hiring recommendations, and maintain confidential training materials. Requires 1+ year of supervisory experience, 3+ years in collections, and ability to work various shifts between 8AM-6PM Monday through Friday, including weekends as needed. Must live within commutable distance to Atlanta, GA, or Dallas, TX.
Required Qualifications
- Supervisory and leadership experience, minimum 1 year in a supervisory role, 1-2 years in a team lead or leadership capacity, and 2-3 years of related experience
- Collections background, minimum 3 years of hands-on collections experience
- High School Diploma or General Educational Development (GED) equivalent
- Overtime required on an as needed basis
- Travel 0-10% - as required on an as needed basis
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX
- An applicant must be authorized to work in the United States to be eligible for this position
Desired Qualifications
- Demonstrates strong communication through clear verbal and written interactions, effective customer engagement, and the ability to explain simple interest loan calculations
- Leads with professionalism by maintaining integrity, confidentiality, ethical collection practices, and sound risk-based decision-making aligned with regulatory requirements, including FDCPA compliance
- Applies advanced technical and analytical skills with proficiency in Microsoft Office, skip tracing tools, investigative search methods, and thorough review of written instructions, memos, and correspondence
- Excels in problem-solving and performance execution by delivering customer-focused solutions, managing difficult conversations, multitasking effectively, and applying strong critical-thinking abilities to resolve account issues
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