Collection Specialist
On-siteFranklin, Tennessee, United States
Job Summary
Collect outstanding receivables through daily telephone and written communication while monitoring assigned accounts to drive cash flow and profitability. Determine critical issues from customer interactions and relay them to the proper departments for resolution. Work closely with the credit department when additional credit is required or delinquency is under consideration, escalating overdue accounts for additional collection efforts. Maintain and generate reporting to identify delinquent accounts, provide follow-up on discrepancies per defined metrics, and aid the AR Supervisor with special projects. Respond promptly to internal and external inquiries with clear, professional communication while adhering to all company policies and maintaining financial data integrity.
Required Qualifications
- Minimum of High School Diploma or GED
- 2+ years of collection application experience
- Accounts Receivable Knowledge: Understanding of standard AR procedures and best practices
- Communication: Strong verbal and written communication skills to interact effectively with internal and external stakeholders
- Analytical Abilities: Strong problem-solving and analytical skills to investigate and resolve discrepancies
- Organizational Skills: Excellent time management and the ability to prioritize multiple tasks simultaneously while maintaining attention to detail
- Technical Proficiency: Intermediate Microsoft Excel skills
- Must be able to work fully onsite based out of the Franklin, TN office
Desired Qualifications
- some college
- Experience with Microsoft Dynamics D365 and/or SAP
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