Collection Specialist
On-siteFort Myers, Florida, United States
Fort Myers, Florida, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Contact customers for past due invoices via phone or email and resolve billing issues. Review accounts and invoices to determine explanations for non-payment before initiating collection efforts. Establish and track payment plans while printing monthly statements and maintaining accounts receivable records. Communicate regarding customer billing and payment ability, and review aged account status with Accounting weekly. Ensure confidentiality of all client information and adhere to company policies. Perform other accounting and collection duties as requested by the Supervisor.
Required Qualifications
- High School diploma
- collection experience
- Experience with ERP Systems and Customer Portal Software
- Highly detail oriented and organized
- Ability to meet assigned deadlines
- Excellent communication and interpersonal skills with a customer service focus
- Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
- Intermediate Skills in Microsoft Word and Excel
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