Collection Specialist
On-siteNoblesville, Indiana, United States
Job Summary
Apply incoming payments accurately and promptly to customer accounts, ensuring proper allocation and documentation. Monitor accounts receivable to identify overdue balances and initiate collection activities by contacting customers via phone, email, or written correspondence to resolve past due invoices and secure payment commitments. Negotiate payment arrangements, follow up to ensure adherence to agreed-upon terms, and maintain detailed records of all collection activities and communications. Collaborate with internal departments to resolve billing discrepancies and support month-end and year-end closing processes through accurate accounts receivable data and reconciliation efforts. Contribute to process improvements in collections and cash application workflows while supporting financial projects and initiatives as assigned. Responsibilities may require evening and weekend work in response to system needs.
Required Qualifications
- High school diploma or equivalent
- Proficient in Microsoft Excel and accounting software
- Strong accuracy and attention to detail in data entry and payment application
- A 'get things done' and 'do more with less' attitude, with a relentless focus on efficiency and results
- Strong communication and problem-solving skills for interacting with customers and internal teams
- Commitment to continuous learning and skillset development
- Responsibilities may require evening and weekend work in response to needs of the systems being supported
Desired Qualifications
- 0-2 years of experience in accounts receivable, collections, or cash application preferred
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