Collection Specialist
Hybrid · Krakow, Łódź Voivodeship, Republic of Poland
Job Summary
Collection Specialist responsible for contacting end customers to collect overdue payments, analyzing portfolio data to identify root causes of debts, maintaining and reconciling customer accounts, proposing write-offs when appropriate, and preparing financial reports (e.g., aged debt analysis, top past-due contributors). Will act as liaison between end customers and Order-to-Cash teams, supporting the EMEA region and collaborating with Sales, Credit Analysts, and Customer Service. The role emphasizes proactive resolution of disputes and a strong focus on data-driven resolution plans, with hybrid work requiring at least one day per week in the Krakow office. Preferred experience with SAP and a degree in accounting/finance; English proficiency is essential and Arabic is an asset.
Required Qualifications
- Fluent English (C1) written and spoken
- Arabic (B2/C1 would be an asset)
- Experience in Collections or related process would be an asset
- Excellent problem-solving and analytical skills
- Strong customer relationship management abilities
- Degree, ideally related to accounting and finance (preferred)
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