Collection Specialist II
On-siteLittle Rock, Arkansas, United States
Job Summary
Manage outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts, determine reasons for delinquency, and establish payment arrangements or settlements. Process, distribute, and post consumer loan payments while completing file maintenance and reconciling telephone payments to the corporate office. Counsel customers on financial obligations, offer alternatives, and log accurate account status notes in the bank's system. Ensure all activities comply with applicable laws, regulations, and policies, including required training. May be required to work hours outside the typical 8-5 day. Requires 3-5 years of collections experience, proficiency in Microsoft Office and the Jack Henry platform, and excellent telephone and customer service skills.
Required Qualifications
- HS Diploma/GED
- 3-5 years collections experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to read, analyze and interpret financial report and/or legal documents
- Ability to write simple correspondence
- Must possess excellent telephone and customer service skills
- Must have good oral and written communication skills
- Must be proficient in Microsoft Office products
- Must maintain punctual and regular attendance
- Must present a friendly, professional image and conduct
- Ability to work hours outside of the typical 8-5 workday
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.