Collection Specialist
$80,000–$80,000 year
On-siteConyers, Georgia, United States
Job Summary
Manage assigned customer accounts by contacting clients via phone and email regarding outstanding invoices, researching payment discrepancies, and maintaining accurate documentation of collection activities. Coordinate meetings, training activities, and departmental schedules for the QHSE team while tracking deadlines and organizing reports and correspondence. Partner with Accounting and Operations to resolve billing issues and escalate delinquent accounts as needed. This role supports the Environmental, Health, Safety & Training department with administrative discipline and cross-functional coordination.
Required Qualifications
- 3+ years of experience in collections, accounts receivable, administrative support, or a related business function preferred
- Previous experience managing customer accounts and communicating regarding outstanding balances strongly preferred
- Strong organizational skills with the ability to manage competing priorities and deadlines
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to maintaining accurate records
- Ability to research discrepancies and follow issues through resolution
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word
- Experience working with accounting, ERP, scheduling, or customer management systems preferred
- Ability to work collaboratively across Accounting, Operations, QHSE, and other business functions
- Professional and tactful approach when handling sensitive customer or financial matters
- Ability to work independently while contributing effectively within a team environment
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