Collection Specialist – Dutch Speaker
On-siteBerlin, State of Berlin, Germany
Berlin, State of Berlin, GermanyOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Initiate and manage outbound phone calls, chats, and emails with customers regarding overdue payments. Build rapport while professionally discussing outstanding balances and negotiate realistic, customer-friendly repayment plans. Investigate reasons for delayed payments, identify and escalate potential risk or fraud cases, and track compliance on agreed repayment plans. Maintain accurate records of all interactions in internal systems and support the team with ad hoc administrative tasks. Requires fluency in Dutch and English; offers include hybrid work, health insurance, and a workation program.
Required Qualifications
- Fluency in Dutch (spoken and written)
- Excellent communication and interpersonal skills
- Strong problem-solving, negotiation, and conflict resolution abilities
- Motivated, goal-oriented, and resilient in customer-facing situations
Desired Qualifications
- Fluency in English
- Previous experience in collections, credit control, or customer service
- Experience working with CRM systems or call center software
- Familiarity with regulated financial environments or fintech companies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.