Collection Specialist
$45,920–$56,160 year
On-site · Englewood, Colorado, United States
Job Summary
The Collection Specialist is responsible for providing top-tier customer care, negotiating payment arrangements, and maintaining communication with borrowers to prevent delinquencies. The role requires handling inbound and outbound calls, utilizing skip tracing tools, and continuously improving customer service skills. Candidates must have a high school diploma and at least 2 years of experience in mortgage servicing and collections, along with strong analytical, organizational, and communication skills.
Required Qualifications
- High School Diploma, GED, or equivalent experience
- Minimum 2 years of experience in mortgage servicing
- Minimum 2 years of experience in a Collections environment
Desired Qualifications
- Bi-lingual skills
- Strong phone etiquette
- Exceptional organization and time management
- Strong interpersonal skills
- Ability to work through stressful situations professionally
- Attention to detail
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